Monday, September 25, 2006

Held Hostage

I was held hostage to incompetence -- then again aren't we all? My particular ride in terror is reported in this letter to the person in charge of LiftLine

September 4, 2006

Dear Mr. LeChase,

I find your response woefully inadequate.

Had any other citizens been TRAPPED on a bus for TWO HOURS after an expected 7 Minute ride,
there would have been a great hue and cry
Why did it take over a week of repeated communication to get a letter that in essence, EXCUSES
your inadequate procedures and contains 4 one way ride tickets?

This is more than a day late and a dollar short.

I called you while on the bus and in the midst of this horror. I lost my peace of mind, and two hours
of my life not knowing what would happen next, when the expected help continued to not arrive!!!
I expected to have a prompt reply and *at least* a month's worth of tickets.

Why is there such a profound failure of empathy here? I need LiftLine because I am paralyzed -- that your system has no back up plan when it fails, when I, the CUSTOMER am in essence told to take it on the chin --- for two hours-- I find it WRONG WRONG WRONG.

The whole process is out of whack--- why did I need to bring this to your attention through follow up letter when I called you While I was trapped on the bus?!

yeah... the lift didn't work and they sent no mechanic for 2 hours i just rode around while the bus made deliveries.

Bus # 554 and the driver -- i won't mention herSeeing her brought all the trauma back.